Refund & Return Policy

Last updated: October 19, 2026 · Effective immediately

Draft — counsel review required. Not lawyer-signed.

Returns

Because our products are food and beverages (ice-cold meat, pantry items, and GENJU Soju), returns are not accepted.

Damaged, Warm, or Missing Items

If your order arrives damaged, warm, or with missing or incorrect items, email hello@thegenshop.com within 48 hours of delivery with your order number and photos. We will reship or issue a full refund.

Alcohol

Alcohol sales are final. GENJU never ships: it is available for pickup or same-day local delivery only (21+, valid ID required at pickup/delivery). If a bottle is damaged or incorrect at pickup or delivery, email hello@thegenshop.com within 48 hours with your order number and photos.

Gift Cards

Gift cards are non-refundable but never expire. Lost or stolen cards can be replaced with proof of purchase.

Refund Timing

Email hello@thegenshop.com with your order number, photos, and reason. We respond within 1 business day. When a refund is issued, it goes back to your original payment method within 5–7 business days.

Questions? Contact hello@thegenshop.com