Privacy Policy

Gen Restaurant Management LLC (Gen Korean BBQ)

Gen Restaurant Management LLC (“Gen Korean BBQ,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website, mobile application, or online ordering services.

By using our platform, you agree to the terms of this Privacy Policy and our other applicable policies, including the Cancellation, Return & Refund Policy and Terms & Conditions.

1) Company Details

Company Name: Gen Restaurant Management LLC
Address: 11480 South Street, Cerritos, CA 90703, United States
Email: support@genbbqoffice.com

2) Information We Collect

  • Personal Information: Name, mobile number, email address, delivery address.
  • Order & Transaction Information: Items ordered, order value, payment status, refund status, delivery status.
  • Device & App Information: Device type and OS, app version, IP address, basic usage analytics.

3) How We Use Your Information

  • Process and deliver your orders.
  • Confirm orders and send updates via SMS, WhatsApp, email, or push notifications.
  • Provide customer support.
  • Handle payments, refunds, and failed transactions.
  • Improve app performance and user experience.
  • Prevent fraud and unauthorized transactions.
  • Comply with legal obligations.

4) Payment Information

All payments are processed securely through Razorpay and other supported payment gateways. We do not store your card or bank details.

5) Sharing of Information

We do not sell your personal information. Limited data may be shared with:

  • Delivery partners and logistics providers.
  • Payment gateways.
  • Technology providers (e.g., UrbanPiper for platform services).
  • Legal authorities when required by law.

6) Data Security

We use industry-standard security measures, encryption, restricted access controls, and trusted payment processors. However, no method of transmission over the internet or electronic storage is 100% secure.

7) Cookies & Tracking

We use cookies and similar technologies to enhance user experience, analyze traffic, and improve our services. You can manage cookie preferences through your browser settings (on the website).

8) Data Retention

We retain your data only as long as necessary for order fulfillment, customer support, accounting, refunds, and legal compliance.

9) Your Rights

You may request access, correction, deletion, or restriction of your personal data by contacting us at support@genbbqoffice.com. California residents have additional rights under CCPA/CPRA.

10) Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect data from children.

11) Changes to Privacy Policy

We may update this policy. Changes will be posted here with an updated “Last Revised” date and will be effective immediately.

Last Revised: May 9, 2026

12) Contact Us

Cancellation, Return & Refund Policy

Since we deal in freshly prepared food items, cancellations and refunds follow strict guidelines.

Order Cancellation

  • Cancellations are allowed only before preparation begins.
  • Once cooking or packaging starts, cancellation is not permitted.

Refund-Eligible Cases (subject to verification)

  • Payment successful but order not placed.
  • Duplicate payment.
  • Order not delivered due to our operational issue.
  • Wrong or missing item.
  • Damaged or spilled delivery.

Refund Not Eligible

  • Change of mind.
  • Taste or preference issues.
  • Incorrect address provided by customer.
  • Customer unreachable at delivery.

Refunds are processed within 3–7 business days to the original payment method.

Support